Recipient Does Not Receive Notifications

Problem

Recipient is not receiving spam notifications.

Solution

• If notifications are being sent to the “Deliver Bounce Messages To:” address instead of to spam recipients, this means that spam notifications are enabled, but spam quarantine access is not enabled. See Authentication Options for End Users Accessing Spam Management Features.
• Have the user check the junk mail settings of their email client.
• Check for issues with the appliance or server that you specified for Deliver Messages Via in Enabling and Configuring the Spam Quarantine on the Legacy Web Interface.