Which Messages an End User Sees

Generally, end users see only their own messages in the spam quarantine.

Depending on the method of access (via notification or directly via web browser) and authentication method (LDAP or IMAP/POP), users may see mail for multiple email addresses in the spam quarantine.

When LDAP authentication is used, if the Primary Email attribute has multiple values in the LDAP directory, all of those values (addresses) will be associated with the user. Therefore, quarantined messages addressed to all email addresses associated with the end user in the LDAP directory are present in the quarantine.

If the authentication method is IMAP/POP, or the user accesses the quarantine directly via a notification, then the quarantine will display only messages for that user’s email address (or the address to which the notification was sent).

For information about messages that are sent to aliases of which the user is a member, see Recipient Email Mailing List Aliases and Spam Notifications.