Web Interaction Tracking Details

The Web Interaction Tracking Details table is an interactive table which includes the following information:

• A list of all the rewritten URLs (malicious and unmalicious).

• Action taken (allow, block, or unknown) when a rewritten URL was clicked.

• If the verdict of a URL (clean or malicious) was unknown at the time when the end user clicked it, the status is shown as unknown. This could be because the URL was under further scrutiny or the web server was down or not reachable at the time of the user click.

• The number of times end users clicked on a rewritten URL.

• Note the following:

  • If you have configured a content or message filter to deliver messages after rewriting malicious URLs and notify another user (for example, an administrator), the web interaction tracking data for the original recipient is incremented if the notified user clicks on the rewritten URLs.

  • If you are sending a copy of quarantined messages containing rewritten URLs to a user other than the original recipient (for example, to an administrator) using the web interface, the web interaction tracking data for the original recipient is incremented if the other user clicks on the rewritten URLs.

To view Message Tracking details for the messages that populate this report, click a blue number link in the table.