Messages in Multiple Quarantines

If a message is present in one or more other quarantines, the “In other quarantines” column in the quarantine message list will show “Yes,” regardless of whether you have permissions to access those other quarantines.

A message in multiple quarantines:

• Is not delivered unless it has been released from all of the quarantines in which it resides. If it is deleted from any quarantine, it will never be delivered.
• Is not deleted from any quarantine until it has been deleted or released from all quarantines in which it resides.

Because a user wanting to release a message may not have access to all of the quarantines in which it resides, the following rules apply:

• A message is not released from any quarantine until it has been released from all of the quarantines in which it resides.
• If a message is marked as Deleted in any quarantine, it cannot be delivered from any other quarantine in which it resides. (It can still be released.)

If a message is queued in multiple quarantines and a user does not have access to one or more of the other quarantines:

• The user will be informed whether the message is present in each of the quarantines to which the user has access.
• The GUI shows only the scheduled exit time from the quarantines to which the user has access. (For a given message, there is a separate exit time for each quarantine.)
• The user will not be told the names of the other quarantine(s) holding the message.
• The user will not see matched content that caused the message to be placed into quarantines that the user does not have access to.
• Releasing a message affects only the queues to which the user has access.
• If the message is also queued in other quarantines not accessible to the user, the message will remain in quarantine, unchanged, until acted upon by users who have the required access to the remaining quarantines (or until the message is released “normally” via early or normal expiration).